The MTS Blog
A journal of the everyday challenges facing pre-sales engineers.
The Worst Demo (Ever)

Last week I helped out a marketing friend at a start-up company. Great product, generating some buzz - but they cannot get any follow-through after the initial demonstration.


 


I watched the demonstration by one of their technical "rock-stars". Imagine a Top Ten list of things you should not do, should not say and should not show in a demo -- and this company nailed them all. The only redeeming feature is that the product seemed rock-solid.


The demo took 2 hours, was jargonized and highly navigational (click here, pull down this menu, scroll here...) . No connection to business issues was made. The IT Seymours loved it, everyone else fell asleep.


Fortunately an easy fix. But it brings to mind a simple question - are your demos jargon-free and navigational-free ?


2007-11-15 01:31:08 GMT
Comments (2 total)
Author:Anonymous
Been there, done that, bought the t-shirt. Problem is, how do you re-traing the SEs from navigational to business if they are not necessarily business oriented?
--Kevin
<mailto:KevinG@Lumension.com>
2007-11-15 19:19:38 GMT
Author:Anonymous
Well Kevin, there is no easy solution to this one. My suggestion is to provide your team with a carefully scripted, navigation-free, demo. Ask them to learn it, and then to present it back to you and a couple of friendly sales people.
Whenever they point out a benefit without resorting to a navigational context, praise them and reinforce the behaviour.
Should they stray back into the land of clicks and drill-downs then point that out too - with noise and emphasis! The tougher ones will learn very quickly, the more sensitive SE's
may need a little more time, but they'll get it too.

As an advanced skill, try to teach them to answer some "how do you do this?" type questions with words instead of diving
into the software!

--John
<mailto:john@masteringtechnicalsales.com>
2007-11-30 11:57:34 GMT
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